Privacy policy

Privacy Policy

1. Privacy Notice

1.1 Who are we?

   WOWCLAY is a leading provider specializing in retail, wholesale, and customized bobblehead products. Headquartered in the HONG KONG, our operations encompass all sales, marketing, and customer service activities from our base in ,Kowloon, we collaborate with factory partners in China to facilitate certain manufacturing functions.

1.2 Information We Collect

   We seek to collect and process the following types of personal data from you:

  • Email address
  • First and last name provided by you
  • Billing address provided by you
  • Shipping address provided by you
  • Phone number provided by you
  • Payment details provided by you
  • Photos of any subjects you wish to have customized bobbleheads of

1.3 How We Use Your Information

The personal data we collect will be utilized for the following purposes:

  • Email, name, addresses, phone number, and payment details are required for order acceptance, payment processing, and product shipment.
  • Your email address and name will also be utilized for occasional marketing and promotional correspondence, including discount offers.
  • Your name will be used to identify your order during processing, along with an account number generated by our system.
  • Any photos provided will be solely used by our artists to create a bobblehead design resembling the desired subject.

1.4 Legal Basis for Processing

Our processing of personal data is based on legitimate interests, which include:

  • Necessity to design and produce products on your behalf
  • Obligation to fulfill and ship products purchased by you
  • Interest in communicating marketing promotions and discounts to interested customers

1.5 Consent

   By consenting to this privacy notice, you authorize us to process your personal data for the specified purposes. Consent is required for us to process both types of personal data, and we will clearly explain the purpose whenever sensitive personal data is requested.
   You may withdraw consent at any time by unsubscribing from marketing communications emails or by contacting us to withdraw consent for other processing activities.

1.6 Disclosure

   If you purchase custom bobblehead products from us, certain data will be shared with third-party design partners or factories without further explicit consent.

1.7 Retention Period

    We will retain personal data for the duration of our organization's existence unless instructed otherwise.

1.8 Your Rights as a Data Subject

While we possess or process your personal data, you have the following rights:

  • Right of access
  • Right of rectification
  • Right to be forgotten
  • Right to restriction of processing
  • Right of portability
  • Right to object
  • Right to object to automated processing, including profiling
  • Right to judicial review

1.9 Complaints

   If you wish to lodge a complaint about how your personal data is being processed, you have the right to do so.

Contact Information

Contact details for our IT Manager / GDPR Owner:

  • Contact Name: HUIHUIZHANG
  • Address: Room 704, 7/F., TowerA, New Mandarin Plaza,14 Science                             Museum Road,TST East,Kowloon,Hong Kong
  • Email: sale@wowclay.com